Skip to main content

Lexis Nexis - Ongoing Screening Failing (incorrect file format)

Error: Failed to decrypt [FILE_ID]-ongoing.csv.pgp: File was not encrypted using the key pair For assistance, please contact your administrator.
​
The Key downloaded from Lexis Nexis (.asc file) will appear with line breaks included. This file should be modified to an accepted format for Fen-x.
​
Replace the line breaks with the new line character (\n). Anywhere there is a line break or new paragraph the character \n should be inserted. Save this as a new file and load it into Fen-X rather than the original key downloaded from Lexis Nexis.

Did this answer your question?