Stay informed on critical service disruptions affecting Fen-X. This page allows stakeholders stay aligned and make informed decisions during service-impacting events.
Answers to frequently asked questions. AI Agent FAQ available here also
Collection of Articles for Support AI Agent
Support Troubleshooting and 'How To' Documentation related to DM and troubleshooting guides
This collection includes articles and resources related to reporting and advanced reporting capabilities, including configuration, usage best practices, troubleshooting, and insights into custom report building.
Support Articles regarding Bulk Upload
Screening of entities in Fenergo SaaS is conducted through integration to one or more third party screening providers.
Previously in Fenergo SaaS, clients were restricted to using the Data Migration API's for bulk creation or updates of pre-verified entities. This method is primarily designed for clients with technical expertise, requiring in-house resources to manage data transfer jobs.
Policy is the catch all name for the data, document, and related party rules that drive the requirements within Fenergo SaaS.
Fenergo Salesforce app allows Salesforce users to trigger compliant-by-design, Fenergo SaaS, Client Lifecycle Journeys with the data between Salesforce and Fenergo SaaS automatically synced at onboarding initiation.
Articles related to Entity Data
This collection explains all KBA's related to Journey
External Data Domain - Orbis, Kompany and Custom
This collection includes articles and resources related to Webhooks
This section contains articles related to the Fen-X Dashboard
This Collection includes the articles related to Fenx- Portal Functionality
KB Articles related to API'S
How-To troubleshoot a flow
Data Deletion
Documents related collection
IAM in Fenergo SaaS, Permissions, Etc
Support Articles regarding Transaction Monitoring
This collection includes articles about the Related Party Launchpad Workflow.