Users are encountering a bug when attempting to launch a Client Re-Onboarding journey using the Salesforce app/plugin. The error message received is:
"Entity was fully offboarded. ReOnboarding Journey cannot be launched without Global jurisdiction selected in-scope…"
This issue does not occur when launching the Re-Onboarding journey via FenX.
Cause
In FenX, when launching a Re-Onboarding journey, users are prompted to fill in three fields:
Jurisdiction
Business Access Layers
Geographic Access Layers
However, in Salesforce, users only see two fields:
Business Access Layers
Geographic Access Layers
Since the Jurisdiction field is missing in Salesforce, it cannot be set, which causes the error message and prevents launching the journey.
Current Status
Offboarding and Re-Onboarding journeys are currently not supported from Salesforce. The absence of the Jurisdiction field is a limitation of the current Salesforce integration.