When attempting to download a client-submitted document on the Client Portal , the team is receiving a message that reads: Error: Failed to load PDF document.
XML File style info was missing too.
<Code>Access denied</Code>
<Message>Request has expired </Message>
Root cause:
The “0-byte” file was caused by the customer uploading a PDF directly from a zipped/compressed folder without first extracting the file. As a result, the attachment did not upload correctly, which is why the preview failed.