Summary:
When a Salesforce organization is migrated by Salesforce (for example, from one data center to another), the managed packages, configurations, and settings are automatically preserved.
However, certain integration components must be refreshed to ensure continued communication between Salesforce and Fenergo (Fen-X).
Applies To
Clients using the Fenergo Salesforce Connector
Salesforce orgs undergoing infrastructure or data center migration
Environments integrated with Fen-X via OAuth/OpenID Connect
Background
Salesforce periodically migrates customer orgs between data centres for performance or capacity reasons.
During this migration:
The Salesforce org ID and configuration remain unchanged.
The base Salesforce domain (instance URL) may appear the same externally (e.g.,
my.salesforce.com),
but the underlying callback and authentication endpoints are refreshed.
This impacts OAuth authentication and external credential mappings between Salesforce and Fenergo.
Impact
Even if the visible Salesforce instance URL does not change, the callback URL and related authentication objects (certificates, named credentials, and webhook registration) must be revalidated.
Failure to do so may cause:
OAuth callback mismatches
Expired or invalid tokens
Webhook communication failures
Required Actions
1. Update Callback URL (Step #8 in Integration Setup)
After migration:
Go to Salesforce → Setup → Auth. Providers
Select your Fenergo (Fen-X) Auth Provider.
Copy the Callback URL displayed under “Salesforce Configuration.”
Update this callback URL in your Fenergo Tenant Configuration (as per Step 8 of the setup guide).
⚠️ This step is mandatory even if your org URL visually looks unchanged.
2. Re-Authenticate External Credentials
Once the callback URL is updated:
Navigate to External Credentials → Named Credentials
Re-authenticate the Fenergo External Credential
This step ensures your Named Credential is re-authorized against the current Salesforce org context.
3. Verify Supporting Components
After re-authentication, review and revalidate:
