Overview
The Integration Hub centralizes all Fenergo SaaS integration services - Event Ingress, Integration Flows, and Event Notifications—allowing technical users to monitor, diagnose, and troubleshoot integration issues from a single location.
Integration Hub
This article explains how to troubleshoot failures in Flow Executions, how to interpret Step Logs, and how to use the General Logs tab.
1. Accessing Flow Execution Records
To troubleshoot a flow:
Open Integration Hub
Select the Flows tab
Filter by Flow or Date Range
Select the failed Execution
An execution represents every time a Flow is triggered.
Execution details include:
Status (Success / Failed)
Number of attempts (Retries)
Triggering mechanism (e.g., Scheduler, Journey Initiator)
2. Viewing Detailed Execution Information
Selecting an execution opens the Execution Details page.
This page contains:
2.1 Step Logs
Shows each task executed in the flow, including:
Inputs
Outputs
Task execution order
Serialized data used during transformation
2.2 Execution Logs
These logs reveal:
Event-level errors
Transformation exceptions
Adapter response issues
Runtime failures
Example excerpts:
Error occurred during transformation
These logs help identify where in the flow lifecycle the failure occurred.
3. Hyperlinked IDs and Log Navigation
Integration Hub automatically detects IDs inside logs and converts them into clickable links.
When clicked, they navigate directly to the Logging Centre and filter logs by correlation ID or object ID.
Hyperlinking provides fast contextual investigation without manually filtering logs.
4. Using the General Logs (Logging Centre)
The Logging Centre provides tenant-wide visibility into system logs.
It supports filtering by:
Correlation ID
Timestamp
Flow execution
Integration service
This is essential for full root-cause diagnosis when Step Logs or Execution Logs reference deeper internal issues.
5. Required Permissions for Flow Troubleshooting
To access Integration Hub and Flow Execution details, the following permissions are needed:
Permission | Purpose |
Integration Flows : Flow Execution Read | View execution summary |
Integration Flows : Flow Execution Details Read | View task-level logs and inputs/outputs |
Logging Centre : Access | View system-generated logs |
Event Ingress permissions | For event-based initiators |
Full permission reference:
6. Monitoring Live Activity & Execution Limits
Integration Hub provides a Live View showing:
Real-time flow execution counts
Tenant execution limits
Cooldown periods when limits are exceeded
This helps diagnose issues arising from throttling or overuse.