Fenergo SaaS

When working with an entity that has a very large hierarchy, not every association may be shown.

Typical places this appears: the Related Parties task in a journey, Hierarchy Capture, the entity profile's related parties view, and the Association Query API.

A warning may be shown: "Maximum hierarchy size exceeded, only 10000 associations have been returned".

Pages showing very large hierarchies may also take noticeably longer to load.

- When working with an entity that has a very large hierarchy, not every association may be shown.
- Typical places this appears: the Related Parties task in a journey, Hierarchy Capture, the entity profile's related parties view, and the Association Query API.
- A warning may be shown: "Maximum hierarchy size exceeded, only 10000 associations have been returned".
- Pages showing very large hierarchies may also take noticeably longer to load.

Each request for an entity's association hierarchy returns at most 10,000 associations. This is a fixed platform limit and cannot be configured per tenant.

This is not a storage limit. An entity can hold more than 10,000 associations, and none are deleted. The limit only applies to how many are returned in a single request.

The full hierarchy counts towards the limit, not just direct relationships. Every association reached from the root entity, at every level, is included.

- Each request for an entity's association hierarchy returns at most 10,000 associations. This is a fixed platform limit and cannot be configured per tenant.
- This is not a storage limit. An entity can hold more than 10,000 associations, and none are deleted. The limit only applies to how many are returned in a single request.
- The full hierarchy counts towards the limit, not just direct relationships. Every association reached from the root entity, at every level, is included.

In the user interface: a warning notification tells you that the hierarchy has been capped and only part of it is shown.

In the API: the response is still successful (<code>200 OK</code>). The <code>messages</code> array contains an entry with type <code>Warning</code> and the text <code>Maximum hierarchy size exceeded, only 10000 associations have been returned</code>.

Associations beyond the limit are not returned. The response is not paginated and makes no guarantee about which associations are left out.

The limit applies to these Association Query endpoints:

- <code>GET /associationquery/api/association/root/{entityId}</code>: all verified associations for a root entity
- <code>GET /associationquery/api/association/outbound/root/{entityId}</code>: all verified outbound associations for a root entity
- <code>GET /associationquery/api/association/root/{entityId}/journey/{journeyId}</code>: all associations for a root entity within a journey

- In the user interface: a warning notification tells you that the hierarchy has been capped and only part of it is shown.
- In the API: the response is still successful (<code>200 OK</code>). The <code>messages</code> array contains an entry with type <code>Warning</code> and the text <code>Maximum hierarchy size exceeded, only 10000 associations have been returned</code>.
- Associations beyond the limit are not returned. The response is not paginated and makes no guarantee about which associations are left out.
- The limit applies to these Association Query endpoints:
 - <code>GET /associationquery/api/association/root/{entityId}</code>: all verified associations for a root entity
 - <code>GET /associationquery/api/association/outbound/root/{entityId}</code>: all verified outbound associations for a root entity
 - <code>GET /associationquery/api/association/root/{entityId}/journey/{journeyId}</code>: all associations for a root entity within a journey

If you see the warning on an entity you don't expect to be this large, contact Fenergo Support. Include: 

the approximate time the warning appeared

- the Entity ID
- the Journey ID (if applicable)
- the approximate time the warning appeared

Reload the affected task or entity page. If no warning appears, the full hierarchy has been returned.

For API calls, confirm the <code>messages</code> array has no <code>Maximum hierarchy size exceeded</code> warning.

- Reload the affected task or entity page. If no warning appears, the full hierarchy has been returned.
- For API calls, confirm the <code>messages</code> array has no <code>Maximum hierarchy size exceeded</code> warning.

Explains the 10,000-association limit on hierarchy requests, the warning shown when it is reached, and what is returned.

Association Hierarchy Limit

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Association Hierarchy Limit

Context

Key Points

Behaviour When the Limit Is Reached

Resolution

Verification