Issue: Users experienced failures when attempting to send documents via the eSignature/DocuSign task, even though the eSignature configuration was verified and enabled. The status initially updates to Sent but then on refresh it reverts to In Progress with below error.
Resolution: Error appears when "_signed" is included anywhere in the document name, case in-sensitive. Remove "_signed" from the document name to resolve the issue.
Based on documentation, system appends the suffix "_Signed" to the document name when retrieving signed documents from DocuSign, ensuring the document name matches the original but with this added suffix. This is a standard behavior for signed documents in the Fenergo Document Portal. If a document already contains "_Signed" in its name, this could potentially cause a conflict or error, as the system expects to add this suffix itself.
User guide link - eSignature | Fenergo Document Portal
