14.00 UK Time
Incident Resolved. No further reports of issues. RCA will be provided
12.45 UK Time
Monitoring ongoing to ensure system stability
12.00 UK Time
Issue appears to be resolved with journeys progressing however Fenergo monitoring to ensure stability and ensuring all impacted journeys have progressed
Next Update at 12.30 UK Time
11:30am UK Time
Fenergo monitoring has alerted us to an issue with the Tenants on EMEA1
This is resulting in service degradation and multiple errors when launching tasks and journeys
No data is lost but some journeys may be delayed in ability to progress
Our team has identified root cause and are actively working to remediate.
Next Update at 12.00 UK Time