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FenergoSaaS - Service Disruption Communication

Stay informed on critical service disruptions affecting Fen-X. This page allows stakeholders stay aligned and make informed decisions during service-impacting events.

13 articles

September 2026

Details of Service Disruptions September 2026

Conflict Resolution Issue - September 2026 - Issue ResolvedRoot Cause Analysis of Issue concerning edge case scenario related to Conflict Resolution

July 2026

Details of Service Disruptions July 2026

16 July 2026 - Screening Service Degraded - Issue ResolvedScreening search failing for WCO Customers

June 2026

Details of Service Disruptions in May 2026

May 2026

Details of Service Disruptions in May 2026

05 May 2026 - EMEA1 Production Service Degradation - ResolvedOnging issue with EMEA1 Production tenants are in Read-Only

April 2026

Details of Service Disruptions in April 2026

March 2026

Details of service disruption in March 2026

2nd of March - APAC2 Region - EventStore Service Degradation - RESOLVEDIssue resolved and in Monitoring to ensure system stability

February 2026

Details of Service Disruptions in February 2026

24th of February 2026 - Major Incident -Data Tasks Stuck in pre-processing - RESOLVED

January 2026

Details of Service Disruptions in January 2026

21 Jan 2026 - Major Incident - Document Upload on NAR1B tenants

December 2025

Details of Service Disruptions in December 2025

EMEA1B Portal Performance Degradation 03.Dec.2025 - System RestoredDetails of Portal performance degradation issue on Dec 3 2025 Important to note CLM is not affected but only Portal if utilised

October 2025

Details of Service Disruptions in October 2025

29 Oct 2025 - Major Incident - Journey Issues on EMEA1B