Journey
This collection explains all KBA's related to Journey
15 articles
- The field “Client Status” is set as “Client when a COB journey is started and cancelled.This article explains the root cause of why client status set as Client within a Journey
- Stuck Journeys
- Issues with parallel journeys - Conflict Resolution
- Troubleshooting journey/stage/task load times
- System tasks do not show the cog wheel and show as Unassigned instead
- How does Job Scheduler work?
- Missing Documents in Maintenance Journey
- Capturing Journey Instance API ResponsesInstructions for gathering the journey instance API response from a browser Developer Tools.
- Verify Entity Task Triggering Unintended Offboarding in Data Deletion Journeys
- Permission Requirement for Completing Data Tasks in Multi-Entity Journeys
- Read-Only Mandatory Field Not Restricting Task Completion
- Capturing Journey Events API ResponsesInstructions for capturing Journey Events API Responses for support tickets
- Outreach Data Review Task Displays No DataUsers may observe that the Outreach Data Review task appears blank. This article explains why this occurs and confirms expected system behaviour.
- Related Party Basic Details section is blank when adding Related Party (Hierarchy Capture)
- How to Read the Conflict Resolution Report