When a Fen-X issue is raised where the user is getting an error on a page in the application, and you can recreate the error in Fen-X, such as below:
Re-trace your steps by either reloading or proceeding to the page/action just before the error happens, and follow the steps below:
Open Chrome Developer Tools, go to the Network Tab, and make sure the recording (red) button is turned as shown in the screenshot below:
2. At this point, proceed to the task in which the error has occurred and replicate the error, and once the error has occurred, wait for to appear in the ‘Name’ Column. You should see a pending error (or several) in red as shown below:
Click into this error, and view the headers or Payload tab as highlighted below:
We can now check the ‘Preview’ and ‘Response’ or ‘Payload’ tabs, which may provide us further indication as to what the error is.
Choose the Response tab in the panel on the right-hand side. This content is the API response.
Click the curly brackets in the border underneath the response. This will format the response in a more readable way.
Select all (Ctrl+A) in the response window to copy the entire response.
Paste the content into a txt file (Notepad or likewise) and provide it in this format.
To provide the HAR File for the Support/Fen-X team for review, right click on the error log in the ‘Name’ column, select ‘Save all as HAR with content’ and provide this file, along with error details from the previous tab.