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System tasks do not show the cog wheel and show as Unassigned instead

Problem: System tasks do not show the cog wheel and show as Unassigned instead

Troubleshooting:

  • Task is able to complete by itself without any issues, after which the cog wheel shows as normal

  • Only some journeys seem to be affected

  • Issue was observed since data was migrated using Config Exchange

  • Cloning of journeys have no effect

  • All users see the same thing

Resolution:

  • Deleted and re-added tasks manually before publishing the affected journeys

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