Issue Description:
Users have reported encountering a "Search Failed" error in the screening task, even though the grid screening is correctly configured and verified. This issue persists when attempting to redo screening for the same entity and when initiating screening for new entities. The problem was replicated consistently. An 'Authentication failed for user' error was also observed.
Resolution Steps:
Review Authentication Credentials:
Check the authentication credentials configured for the screening task.
Ensure that the credentials are accurate, valid, and have the necessary permissions for the screening process.
Update Authentication Credentials:
If an 'Authentication failed for user' error is identified, update the credentials with the correct and valid information.
Save the configuration after adding or updating the credentials.
Re-launch Screening Journey:
After updating the credentials, launch the screening process again for the affected entity.
Monitor the process to ensure that the 'Search Failed' error is resolved.
Verify Successful Screening:
Confirm that the screening task completes successfully without displaying the 'Search Failed' error.
Verify that the main entity and related parties are appropriately screened.