When a customer tries to login to Portal, depending on the action being attempted, they are presented with the below error messages.
Note: We are restricted to this wording by the security provider and so there is no flexibility on the language. When a customer tries to login to Portal, depending on the action being attempted, they are presented with the below error messages.
Note: We are restricted to this wording by the security provider and so there is no flexibility on the language.
Backend Error | User Friendly Error in UI | Additional description |
invalid_password | Password is invalid |
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lock.fallback | We're sorry, something went wrong when attempting to sign up | This is where a user has incorrectly entered their details too many times and is locked out |
password_dictionary_error | Password is too common |
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password_leaked | This combination of credentials was detected in a public data breach on another website. Before your account is created, please use a different password to keep it secure |
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password_no_user_info_error | Password is based on user information | This is where a user tries to set a password that is the same as their username |
password_strength_error | Password is too weak |
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user_exists | The user already exists |
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social_signup_needs_terms_acception | Please agree to the Terms of Service below to continue. |
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