Overview
When performing screening using the LexisNexis integration, users may encounter the following error message:
Search Failed
The following error occurred while processing your request. Please contact your system administrator.
The assignment information is invalid
This error is returned directly from the LexisNexis SOAP service (XGServices) and indicates that one or more assignment-related configuration values sent from Fenergo SaaS do not match the configuration available in the LexisNexis Bridger Insight XG portal.
Error Screenshot
Root Cause
This issue typically occurs when one or more of the following values are missing, invalid, or incorrectly configured:
Division
RolesOrUsers
Alert Routing / Assignment Rules
These values are configured in:
LexisNexis Configuration -> LexisNexis Bridger Insight XG Portal
If the configured values do not exist in Bridger Insight, or if they do not exactly match the configured IDs or names, LexisNexis returns the following error:
“The assignment information is invalid”
Symptoms
Users may observe the following:
Screening requests fail immediately.
The screening status displays Search Failed.
No screening results are returned.
Error appears consistently across all screening attempts.
Error is returned directly from the LexisNexis SOAP/XGServices response.
Troubleshooting Steps
Step 1 – Validate Division Configuration
Log in to the LexisNexis Bridger Insight XG Portal.
Navigate to the area where divisions are maintained.
Confirm that the configured Division value exists.
Ensure the value configured in Fenergo SaaS matches exactly:
Case-sensitive
No extra spaces
Correct identifier or name
Step 2 – Validate RolesOrUsers Configuration
Review the RolesOrUsers configuration in Fenergo SaaS.
Confirm that the referenced:
User
Role
Assignment group
exists in Bridger Insight.
Ensure the configured user has permission to receive alerts.
Verify the values match exactly between both systems.
Step 3 – Review Alert Routing Rules in Bridger
Log in to LexisNexis Bridger Insight XG.
Navigate to:
Administration → Alert Routing
Review the configured assignment rules.
Confirm:
Rules are active.
Conditions are valid.
Rules support the screening batch being submitted.
Routing targets are valid users or roles.
Step 4 – Validate Fenergo Screening Provider Configuration
Navigate to:
Screening → Provider Configuration → LexisNexis
Review all assignment-related fields.
Confirm values align with the Bridger configuration.
Save and retest the screening request.
Reference Documentation
¹ – Configuration guidance for LexisNexis screening and ongoing screening setup.