We received an incident that receiving the "Search Failed" message in the screening task across all tenants. This issue was replicated , and the following error message was observed:
"The following error occurred while processing your request. Please contact your system administrator. \r\n\r\nPassword has expired."
Cause:
This error occurs when the screening task fails due to expired credentials associated with the screening service, specifically within the Fen-X configuration.
Solution:
Check Screening Credentials in Fen-X Config:
Validate the screening credentials configured in the Fen-X system.
Reset the Password:
If the error indicates that the password has expired, you will need to reset the password for the Bridger account directly with Bridger.
If you are using LxNx credentials, and the password has expired, reset it within the Fen-X screening configurations.
Validate After Reset:
After resetting the password, check the screening task again to see if the issue is resolved.