Even though a webhook was enabled and the test API worked successfully, events were not being sent as expected. Additionally, the tenant did not display the webhook section, which was observed in other tenants.
Resolution Steps:
Check Feature Toggle Status:
Contact the Fenergo team to verify if the feature toggle for the event notification service is enabled for the tenant.
If the toggle is not enabled, request the Fenergo team to enable it for the tenant to enable the event notification service.
Implement Feature Toggle:
Once the Fenergo team enables the feature toggle for the event notification service, monitor the system to ensure that events are being sent correctly.
Test the webhook functionality again after the feature toggle is enabled to confirm that events are being sent as expected.
Resolution Outcome: After the Fenergo team enabled the feature toggle for the event notification service, the webhook functionality started working as expected, and events were successfully sent.