This article addresses the issue encountered while setting up WCO screening in the new tenant
Issue Description
Client reported that they are encountering issues with setting up WCO screening. We have a WCO Pilot (UAT) environment with an API user, but when we enter the credentials from the WCO Pilot environment, we encounter verification issues.
Troubleshooting Steps
1. Checked the AWS logs. The following error appears in the AWS logs:
Value cannot be null. (Parameter 'groupId')
2. Check Configuration Settings: Please verify the configuration set to ensure that the groupId is being passed correctly. If it is null, this could be the root cause of the verification issues.
3. Refer to Screenshot: For a visual reference, please refer to the attached screenshot that illustrates the error and the context in which it occurs.
Next Steps
If you confirm that the groupId is indeed null, please update the configuration to ensure that it is populated correctly. If the issue persists after making these adjustments, further investigation may be required.